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New Braunfels Utilities is Taking Measures to Help and Protect Our Community

Melissa Krause

This is a trying time for our world and community. We are being asked to work from home, implement home school plan with the support of our school districts, all while navigating the never-ending amount of news coverage about COVID-19.

Because we are home more these days, chances are, we are using more water and electricity. In the weeks and months ahead, we will realize the impact of this extra time at home. Now is a great time to practice proactive water and energy conservation so when the utility bill arrives, you will know you have taken measures to keep your bill as low as possible.

Here are a few proactive things you can do now, to minimize your utility bill.


  • Cooking breakfasts and lunches at home instead of going out can lead in increased water usage. Plan meals and defrost frozen food in the refrigerator overnight instead of running water over it.

  • Cleaning and sanitizing your home can often require the use of water. Sweep the floor regularly instead of mopping it. Spot clean the counters, stoves and floors to reduce water usage.

  • The increased use of dish and clothes washers at home can impact your bill. Remember to always fill these machines to capacity before operating them.

  • As we enter spring, be aware that turning lawn sprinklers back on can increase your water bill by double or even triple. Make sure that your system is in good repair and in compliance before activating it. (irrigation poster image)

  • Remember that your toilets will be flushed more. Check out NBU’s helpful video to make sure your toilet is leak-free, at


  • Being at home when you expected to be at work can lead to increased energy costs due to the air conditioner or heater running at times when it is normally not in use. Remember to keep your thermostat set at 78 degrees when cooling and 68 degrees when heating your home for optimal comfort and energy usage.

  • Working from home can create situations where lights, fans, and other electronic appliances are used. Try opening windows to let natural light in to save on energy usage.

  • If you are cooking meals from home, keep in mind that a microwave uses one-third the energy that a stovetop or oven do!

  • Being bored at home can often lead to snacking! Constantly opening your refrigerator door will cause it to work overtime to keep your groceries fresh and increase your overall energy usage.

  • Kids that go outside to play sometimes leave the door open. An open door while the air conditioner is running can waste energy.

New Braunfels Utilities is committed to being a good community partner and helping where we can. Effective immediately, NBU has suspended disconnects for non-payment and late fees on customer accounts. Customers experiencing hardship will need to work with the NBU Customer Service department to set up a payment arrangement based on their specific needs. Contact Customer Service at 830.629.8400 Monday through Friday, 8:00 a.m. – 5:00 p.m. New Braunfels Utilities also has the NBU Utility Bill Payment Assistance program, in partnership with the New Braunfels Food Bank. To learn about NBU Utility Bill Payment Assistance, visit

Melissa Krause is the Executive Director of Communications & External Affairs at New Braunfels Utilities.

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